Cancellation & refund policy

1. About this policy

This policy applies to every order booked with Iron On Wheels through this website, by phone or on WhatsApp. It sits alongside our terms of service. We provide a service, ironing and Ready-to-Wear Saree preparation, not physical goods, so there is nothing to return. A refund means money paid back for a service we did not provide, or did not provide as agreed.

2. Cancelling an order

• Before collection: you can cancel or reschedule free of charge any time before our collection staff has been dispatched to your address.
• After collection: once garments have been collected and processing has begun, the order cannot be cancelled and the charge for the confirmed item count applies.
• How to cancel: call +91 70122 01144, message us on WhatsApp, or email hello@irononwheels.in with your order reference and the mobile number used to book.
• Cancellation by us: we may cancel an order if the address is outside our service area, if nobody is available at the agreed time after a rescheduled attempt, or if we cannot fulfil it for reasons outside our control. We will tell you why.

3. When you are entitled to a refund

If you paid online in advance, we refund:

• the full amount when you cancel before collection, or when we cancel the order;
• the difference when the item count confirmed at collection or at our outlet is lower than the amount you prepaid;
• the charge for any item we return unpressed, for example because it arrived damp or soiled;
• any duplicate or excess payment taken for the same order; and
• the full amount if payment was debited but the order was not placed.

Orders paid to our staff in cash or by UPI are only charged for the confirmed count, so there is usually nothing to refund. Where a refund is due, it follows the same rules.

4. Quality issues and damage

• If a garment is not pressed to standard, tell us within 24 hours of delivery and we will re-press it free of charge. If a re-press does not put it right, we refund the charge for that item.
• Claims for damage caused by us are handled under section 6 of our terms of service, including the limit on our liability.
• Items must be unworn and unwashed since delivery for a claim to be considered.

5. What is not refundable

• Service that was delivered as booked, when no issue was raised within 24 hours of delivery.
• Orders cancelled after garments were collected and processing had begun.
• Issues arising from pre-existing damage reported to you before we proceeded, or from items left in pockets.

6. How refunds are paid and how long they take

• Refunds for online payments go back to the original payment method: the same card, UPI ID, net-banking account or wallet. We do not refund online payments in cash.
• We confirm whether a refund is approved within 2 working days of your request.
• Approved refunds are started within 2 working days of approval. They normally reach your account within 5–7 working days, depending on your bank or card issuer.
• Cash or UPI payments made to our staff are refunded by UPI or bank transfer within 7 working days.

If a refund has not reached you within that time, write to us with your order reference and we will send you the transaction reference to check with your bank.

7. Contact

Refund and cancellation requests: hello@irononwheels.in, +91 70122 01144, or write to Iron On Wheels, Pattom, Trivandrum, Kerala 695004.