Pickup & delivery policy

1. How our service is delivered

Iron On Wheels does not ship products by courier. Every order is a doorstep service: our own staff collect your garments from your address, press them at our outlet, and bring them back to the same address. This policy explains how that collection and return works.

2. Where we deliver

We collect and deliver within Trivandrum, Kerala, India. We do not deliver outside our service area or outside India.

Our current service areas:

• Pattom (695004)
• Kowdiar (695003)
• Vazhuthacaud (695014)
• Sasthamangalam (695010)
• Peroorkada (695005)
• Palayam (695034)
• Thampanoor (695001)
• Poojappura (695012)
• Ulloor (695011)
• Sreekariyam (695017)
• Kazhakkoottam (695582)
• Technopark (695581)

If your locality is not listed you can still book. We will call you to confirm whether we can reach you, and cancel with no charge if we cannot. See all service areas.

3. Pickup and delivery windows

When you book, you choose a date and window for collection and for return delivery:

• Morning · 8:00 AM – 10:00 AM
• Late morning · 10:00 AM – 1:00 PM
• Afternoon · 1:00 PM – 4:00 PM
• Evening · 4:00 PM – 7:00 PM

• Pickups can be booked up to 14 days ahead.
• Delivery can be scheduled up to 7 days after pickup.
• Windows are subject to availability and are confirmed when we accept your booking, usually by WhatsApp or a call.

4. Turnaround

• Standard orders can be returned from the day after pickup. Standard ironing is normally ready within 24 hours of collection.
• Express orders can be returned the same day, in a window after your pickup window.
• Ready-to-Wear Saree orders take 24 to 48 hours.

Severe weather, civic disruption, public holidays or equipment failure can delay a delivery. If a window will be missed we will tell you as early as we can and agree a new one.

5. Delivery charges

Collection and return delivery are free on every order.

6. At the door

• Someone must be available at the address to hand over and receive the garments.
• Please check your garments when they arrive and tell us about any issue within 24 hours.
• If nobody is available, we attempt one rescheduled delivery. Repeated failed attempts may attract a visit charge.
• Garments we cannot deliver are stored for 30 days while we try to reach you. After 90 days uncollected items may be disposed of, as set out in our terms of service.

7. Tracking your order

You can follow every stage, from collection to delivery, on the track order page with your order reference and mobile number.

8. Contact

To change a pickup or delivery window, or for any delivery question: +91 70122 01144, hello@irononwheels.in, or visit us at Iron On Wheels, Pattom, Trivandrum, Kerala 695004.